Frequently Asked Questions (FAQs)

Is there any delay in my package getting delivered due to the current pandemic situation?

TCB is famous for its on-time quickest delivery system. On regular days, the normal delivery span is 12 to 14 business days. But in the current pandemic situation, we are trying our best to meet the standard delivery endurance. By fully following SOPs, we are on time with our delivery but some products may are not available if asked for a hurry delivery.

Is there any change in the prices of products or any change in delivery charges?

The customized Boxes team management has tried hard to keep the prices of products constant as they were in the past. You will notice there is no change in the prices of products either they are the same as in the past. But due to the pandemic situation, there might be a bit of increment in prices due to certain reasons.

Is it a wise idea to book an order from an area where any case of Coronavirus is detected? 

The main transformable object of Coronavirus is a plastic bag. So an authentic international report made by Universal Health Center (UHC) says that objects made of cardboard material have a low chance to spread COVID-19. So, you can place an order without extreme fear of spreading coronavirus.

Is it easy to book orders of custom boxes in the current situation of COVID-19? 

It is very convenient to place an order with TCB, as we care about our customer’s needs. We follow all measures of SOPs by following all the necessary precautions. We are more careful now to deliver your package on time because we are taking the third party delivering facilities. It has been found a long process so we are taking 2 days extra to work for our customer’s satisfaction.

Is it possible for me to cancel my order due to Pandemic Situation?

Yes, you can cancel your order but within the time limit that a company policy stated. You are unable to cancel an order if times out. It means if we have handed over your package to the Production department then it is impossible to cancel an order. Therefore, you can cancel your order merely with the cancellation time.

How do you set terms and conditions to fight against this new coronavirus in your company?

World Health Organization and the Universal Health Center have set dynamic methods to set healthy and hygienic steps to fight against coronavirus. TCB has made it compulsory for every employee.
To remain disinfected, it is very crucial to keep cleaning agents with you.

Note: Moreover, the cardboard material used in our well-cleansed sanitized machine is regularly cleaned with cleaning agents.

How can I place an urgent order in this dire situation of COVID-19? Guide me with satisfactory answers. 

There is no need to worry about placing an order urgently. A big Yes, for you to place an urgent order in this dire situation of the pandemic. You will experience our keen services will always be available for you to place an order online 24/7. But you will get it within the delivery time of 6 to 8 days working days. (T&Cs applied).

How to keep in contact with you if I got a damaged delivery in this Pandemic situation as the working time and days are short?

You do not need to worry, just browse us through our website and ping us an email by clicking on the page “Contact us” along with the delivered package code and receipt image. We will get back to answer your query within the time limit of 24 hours. Or you can send a message to our “Live chat agents” in the customer care center.

What should I do if I did not receive my package due to the third party’s negligence in responsibility as he is working as a Broker between TCB and me?

You need to contact the customer care center, we will let you know where your package is? Or it may be easy for us to send you the contact details of the third party person who is going to deliver your package.